Guavus will demonstrate its suite of operational analytics applications at INTX in Boston this month. Demos with include the Care Reflex Suite that reportedly provides customer care agents with near real-time insights to determine the precise pattern of impactful events affecting quality of experience (QoE). “As a result, network problems are identified and resolved faster, care operations departments obtain valuable insights that allow them to implement preventative care actions and subscribers receive personalized service that improves customer satisfaction and reduces churn,” the company states in a press release.
Also on display at the show will be the company’s Service Reflex Suite that is said to enrich network and care data with subscriber, device, topology and network health information to proactively detect real-time and over-time anomalies and identify affected subscribers for remediation. Guavus reports that CSP customers benefit from understanding where and when to prioritize operations, reduced customer care costs with fewer calls and service center visits and improved customer experience by reducing mean time to understand (MTTU) and mean time to repair (MTTR).
Additionally, Guavus will highlight a solution that reportedly enables operators to provide proactive customer care to subscribers as part of the Imagine Park Session, “Big Data + Analytics = Way Smarter Services (Way Smarter)” on May 18 at 9:15 am. The demo will illustrate how analytics can help affect the call center experience “by offering an evolved and precise view of the customer experience.” For example, operators can use analytics to build self-service portals that explain usage details to avoid “bill shock” as well as to take to send texts or recorded messages to proactively alert customers who may be impacted by a network issue, outage or low quality of service but do not contact customer care.
Casa Systems will be showing its Converged Cable Access Platform (CCAP) at INTX from May 16-18 in Boston. The company will demonstrate its integrated CCAP, full spectrum DOCSIS 3.1 and Distributed Access Architecture (DAA) solutions. Also, Casa’s Chief Wireless Strategist Leigh Chinitz, will join speakers from Cablevision, Ericsson and Mediacom on a next-gen wireless panel.
Casa will display its C100G, which it says it “the world’s only CCAP platform that’s commercially proven to deliver voice, video and data traffic over a single port.” The C100G combines DOCSIS PHY and MAC, EdgeQAM video, routing and MPLS, and subscriber and traffic management and control in a high-density, high-availability 13 RU platform.
The company also will highlight upstream and downstream traffic throughput traffic on its C100G platform. “Its design supports full spectrum DOCSIS 3.1 to deliver gigabit services today with no hardware change-outs, and a seamless path to multi-gigabit services in the future,” Casa states in a press release.
Another solution on display will be the DA1000 Distributed Access Node, using the company’s C100G platform. The solution reportedly increases network density and subscriber bandwidth with just one new card in the CCAP core, providing a migration to distributed and ultimately virtualized access networks.
Metrological revealed its showcase for the INTX Show in Boston this month, May 16-18. Booth demos will include the following:
• Contextual App Experiences that reportedly merge live TV and OTT content, enabling operators to present a unified app experience that merges all content in one screen. For example, while watching sports, contextual apps can display related content such as real-time scores integrated with the live TV experience.
• The App distribution platform, which is said to allow operators to launch a device independent operator branded TV app store to STBs and other connected devices. Operators benefit from an end-to-end, device and software agnostic, app store solution, according to Metrological.
• The App library that includes 300+ apps available to all operators that run the Metrological Application Platform.
• The Dashboard, which reportedly provides real‐time business intelligence and analytics for operators and content providers to maximize revenue opportunities. It is said to deliver real-time insights on operations and app usage, so that operators can refine strategies for providing targeted content and monetize apps.