* Capella, v.1 Labs team up on customer support solutions
By CED staff
Capella Telecommunications and v.1 Labs reached an accord that allows Capella to distribute and support v.1 Lab’s customer support portfolio. According to the agreement, Capella will immediately provide a distribution channel and support for all v.1 Labs software solutions, including TASI, Front Line and IP Diagnostic Center.
“The customer care solutions from v.1 Labs will enable Canadian cable companies to significantly reduce costs, and Capella is pleased to partner with v.1 Labs to expand the Canadian market for their software solutions,” said Norm Slater, president of Capella Telecommunications, in a statement.
V.1 Labs provides a range of software applications including three solutions (Front Line, TASI, and IP Diagnostic Centre) for cable operators offering telephony and high-speed Internet. The company’s diagnostic and installation tools are designed to reduce operational expenditures, in part by reducing inbound call volumes and allowing customer care representatives to reduce the call handling times associated with solving problems within the customer premises.
* da Vinci fills marketing post
By Brian Santo
JDSU subsidiary da Vinci Systems has appointed Dean Lyon as its director of marketing. Lyon has more than 20 years of experience in film and commercial production. He will be responsible for brand and product management and direction, advertising and marketing, and internal and external communications. He spent the last seven years in New Zealand where he founded several companies including Studio of the Future and CineGlue.
* Telenet expands its DataMiner platform
By Brian Santo
Skyline Communications said Belgian cable operator Telenet replaced Skyline’s old network management system, called Phasor, with the company’s new product, called DataMiner. The system provides return path monitoring. Telenet is using it across its entire HFC network infrastructure, including the recently-acquired UPC Belgium network. The new system provides alarming, long-term trending, e-mail and SMS notification, professional time and event based reporting, mobile access with PDA or smart phone, and other features.