Cable One is up and running with the latest iteration of CSG International’s customer care and billing platform. Cable One is using CSG in support of its video, voice and data services for both business and residential customers.
CSG said its platform supported Cable One’s current business and operations support systems while also providing advanced customer-centric capabilities. The end result is that Cable One can maximize its existing IT assets by utilizing CSG’s pre-integrated customer care and billing solution for operations support, according to CSG.
“At Cable One, we seek strategic partners across our enterprise to ensure we have the best available technologies and processes to support our customers,” said Steve Fox, chief technology officer at Cable One. “Our strategic partnership with CSG has advanced our ability to invest in next-generation services, enrich the customer experience, and reduce operating costs with a fully integrated customer care and billing solution.”
CSG’s platform allows Cable One to use a single desktop for control of customer requirements including quote-to-cash, integrated provisioning, workforce management, revenue management, and collections processing.
Cable One offers its triple play services to 720,000 subscribers across 19 states. CSG’s client roster includes AT&T, Comcast, Dish Network, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone.
