Cox Communications announced that it has named John Wolfe as senior vice president and Southwest region manager, which is Cox’s largest region in the nation and includes Las Vegas, Phoenix and Tucson metropolitan areas.
Wolfe, who has logged nearly 30 years in the cable industry, came over to the Southwest from Cox’s Northeast region, where he served as the senior vice president and region manager. Wolfe replaced the recently retired Steve Rizley as the head of the southwest region.
Cox is currently trialing its 1-Gigabit service in Arizona, with the first customers slated to go live in Phoenix next month, and has also been proactive with its Wi-Fi and hospitality services in Las Vegas.
“With his tremendous leadership abilities, combined with a strong sense for what it takes to compete in our industry, I am confident that John will ensure the Southwest region remains a focal point for aggressive investment, growth and innovation, starting with Cox’s Gigabit Internet deployments this year,” said Paul Cronin, senior vice president of customer experience for Cox. “Under John’s direction, Cox will continue to lead Arizona and Nevada as a significant employer, community contributor and technology enabler.”
After joining Cox in 1995 as part of the Times Mirror acquisition, Wolfe led the development of Cox’s government affairs, internal and external communications and corporate philanthropy strategies in New England, before being promoted to general manager, Northeast region in 2012. During his tenure as Cox’s Northeast region leader, Wolfe guided the company’s operations in Rhode Island, Connecticut and Ohio during a time of intense industry competition and company transformation.
Cox said Wolfe’s abilities contributed to the Northeast’s company-leading customer satisfaction scores in 2012 and 2013. Prior to Cox, he served as director of public information for the National Cable and Telecommunications Association and as managing editor for Cablevision magazine.
Wolfe will relocate to Phoenix, the company’s Southwest region headquarters, and site of a recently created national call center of excellence.
