Cox Communications has promoted Jennifer Garrett to vice president of sales.
In her new post, Garrett is now responsible for developing, implementing and leading all residential sales and customer retention strategies. She will oversee all residential sales channels, including inbound call center sales, retail sales partnerships, outbound telemarketing, in-house and contract sales teams, e-commerce and Cox-sponsored events.
In addition, Cox said Garrett will also create and support sales tools, processes and metrics in order to drive increased sales performance.
Garrett joined the Cox Virginia senior leadership team in 2007 and has since focused on aligning, diversifying and building the effectiveness of the region’s sales organization, encompassing inbound and outbound phone sales, retail centers, direct sales and innovative new sales partnerships. Her sales experience includes a high level of knowledge of cable television, telephony, and data/IP and access products and services, according to Cox.
“Jennifer brings the right combination of strategic leadership and hands-on sales execution experience to meet the advanced requirements of our business,” said Kimberly Edmumds, Cox’s senior vice president of customer operations.
Before joining Cox, Garrett worked in EarthLink’s sales and retention group. Prior to EarthLink, she was the director of sales and business services for MindSpring.