Cox Business is introducing a secure e-mail service aimed at solving a specific business problem: the difficulty of entering legally binding and secure contracts exclusively through electronic media.
Cox Business’ registered e-mail solution, provided through a company called RPost, should expedite the processing of service orders previously executed with paper contracts sent via mail or fax. The new capability is designed to make business transactions more efficient and convenient for the customer and to reduce the use of paper.
Cox has already begun deploying the solution in individual markets. All Cox service areas will be operational with the new capability by the end of June, the company said.
The RPost system provides the assurance of “legal proof” via an electronic audit trail that records the delivery transaction, electronic signature, the content of the electronic contract and the official time the deal was closed.
The RPost service does not require software downloads or clicking-through to Web sites to function, allowing Cox customers to conveniently utilize this capability from any e-mail service.
Bob Hattori, VP of operations for Cox Business, said, “As a service provider, we … have the potential to cut days off the order process by eliminating the need for our business customers to print contracts, sign in ink, and fax or mail them back.”
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