CSG Systems announced that Buckeye Broadband will use the vendor’s revenue and customer management solutions. Buckeye offers cable, internet, and phone services to more than 170,000 residential and commercial subscribers across Northwest Ohio and Southeast Michigan. The operator reportedly chose CSG to enhance the customer experience, create new internal efficiencies, and provide the flexibility to quickly launch new services.
“The customer of today has numerous options for meeting their entertainment, information, and communications needs, which means we have to be more flexible and innovative than ever before to compete for a consumer’s attention,” Sean Brushett, chief revenue officer at Buckeye Broadband, says. “CSG has a proven reputation in helping operators transform their business models and operations to better serve the digital consumer. Together, we are paving the way to more efficient and effective operations that deliver the best customer experience possible.”
Buckeye Broadband will use a variety of solutions from CSG, including the Advanced Convergent Platform (ACP) revenue management platform, the full call center suite of solutions, as well as print and mail services for customer invoicing.
CSG will convert customers from Buckeye’s existing systems onto the company’s platforms using a purpose-built conversion process that reportedly moves customers from one system to another without disruption to the client’s business or end consumer.
