Cox Communications has centralized all content ingest for its on-demand library using Ericsson’s Next Generation MediaPath Secure Content Delivery System to accomplish the task.
The MSO will now distribute on-demand content to its local sites via its IP/MPLS (Internet Protocol/Multi-Protocol Label Switching) over fiber backbone.
“Ericsson’s team worked with us closely to launch the secure central distribution system on a very tight timeline,” said James Kelso, Cox’s vice president of video engineering. “The system has reduced our operating costs and gives us more control and flexibility in managing the on-demand content that our sites receive.”
Cox has been a customer of Ericsson’s on-demand technology since 2001, using components of Ericsson’s on-demand solution for receiving content from networks and programmers.
“By centralizing their content ingest and distribution, Cox is once again pioneering technical solutions that will increase the efficiency of their operation. The MediaPath-based solution will scale with Cox’s distribution requirements today and tomorrow,” said Andrew Rowe, head of software product management in Ericsson’s Solution Area TV.
Meanwhile, Cox has completed the installation of a mobile workforce management system it developed with Toa Technologies.
Toa Technologies said its cloud-based enterprise solution for mobile workforce management and customer communication was integrated with Cox’s CRM and other operations systems. The system covers Cox’s entire footprint.
Toa’s solution equips Cox’s field technicians and dispatchers with a comprehensive suite of tools to perform customer service appointments efficiently, including automated software that can rapidly optimize job allocation and route 10,000 appointments in less than five minutes.
“It has been an excellent year for the Cox field service, Cox IT and Toa partnership,” says Catherine Mitchell, vice president of field services at Cox. “We set out together to upgrade Cox’s legacy workforce automation system with a future-ready platform that would provide us with critical long-term flexibility and control to streamline productivity and enhance the customer experience. By providing technicians with access to critical job and customer information, as well as a wealth of self-service functions, we made life in the field and the back office much easier.”
