Guavus announced this morning that it has joined the RDK Community as a licensee. Guavus reports that its suite of operational analytics applications make it easy to draw together data collected from RDK set-top boxes, gateways and other devices, together with the operator’s own network data and customer interaction data, to provide real-time analytics that improve network operations, service assurance and customer care.
By correlating and contextualizing data from across the organization, operators can anticipate, address and prevent problems that impact the customer experience through the deployment of self-healing networks, according to Guavus. Some of these insights may include: context around KPIs, mapping the toll of outages to different customer populations to gauge the impact on customers, and predicting the impact of introducing new CPE or services into the network.
“One of the key benefits of RDK is the volume of CPE performance data that can be gathered from the field,” Steve Heeb, president and GM of RDK Management, says. “By collecting and analyzing this data, operators can quicken the pace for targeted product releases. We are very pleased to welcome Guavus to the RDK Community.”
“Customer experience is fast becoming the most important end product for operators,” Gabriele Di Piazza, SVP products and marketing for Guavus, says. “The role of collaborative and cross functional decision making enabled by real-time analytics aligns with the fundamental goal in the RDK community, which is to deliver an agile infrastructure for delivering next-gen products at web speed.”
The Reference Design Kit (RDK) is a pre-integrated software bundle that provides a common framework for powering customer premises equipment from network operators. It enables ops to standardize certain elements of these devices, but also to easily customize the applications and user experiences that ride on top. The RDK is supported by more than 250 companies including CE manufacturers, SOCs vendors, software developers, system integrators and operators. It is administered by the RDK Management LLC, a joint venture between Comcast, Time Warner Cable and Liberty Global.