FTS, which specializes in business control, billing and CRM solutions, launched a new product that monitors customer activity and can be set to trigger automatic responses to customer behavior.
The system aims to make metered usage more acceptable – and perhaps lucrative – by giving customers not only information about their own usage patterns, but also the ability to choose their options in response to their usage.
Leap BCE Broadband Edition is integrated with deep packet inspection (DPI) systems from vendors such as Allot and Sandvine. Using DPI, Leap BCE Broadband Edition can offer quota-management services such as usage-quota per application (e.g. quota for P2P traffic or for video), usage-quotas that ignore certain services (e.g. the operator-branded-gaming is not counted) and even peak/off-peak plans.
Service providers can set FTS’ Leap Business Control Engine (Leap BCE) Broadband to alert customers when they come to trigger points. Customers, with the ability to monitor quotas and costs accruing on their accounts, can then be given the option to purchase extra quotas and switch bandwidth on-demand.
The system captures and responds to events in real-time based on business policies, and dynamically adapts network or service behavior in response to customer interaction. Examples include: setting dynamic QoS, sending the subscriber a message or an alert, provisioning an upgraded service, balance management or charging.
FTS said Leap BCE Broadband Edition is deployed alongside existing systems with interfaces into billing, CRM and other BSS & OSS systems.