New York Attorney General Eric Schneiderman is launching an investigation to determine whether broadband subscribers in New York are actually getting the Internet speeds for which they are paying.
The investigation—targeting Verizon, Cablevision and Time Warner Cable—is particularly focusing on interconnection deals and whether technical problems or business disputes are causing service disruptions, according to Reuters.
Schneiderman’s office is basing its investigation off of customer complaints as well as a 2014 M-Lab study that found that Internet connections tend to run up against serious disruption when connecting to long-haul providers like Cogent.
“New Yorkers deserve the Internet speeds they pay for. But, it turns out, many of us may be paying for one thing, and getting another,” Schneiderman said in a statement provided to Reuters.
According to statements, the operators involved are confident in the speeds delivered through their separate broadband products and will fully cooperate with the disclosures requested by the New York AG’s office.
The New York state investigation comes as Verizon continues to endure questions from New York City Mayor Bill de Blasio’s office, official city audits, and the Communications Workers of America (CWA) about the company’s FiOS deployment in NYC and whether it’s delivering on Verizon’s promise to provide fiber-optic TV and broadband service for all who want it.
The CWA has continued to bash Verizon over accusations that the operator has not properly maintained its legacy copper network in New York.
Verizon has said that its FiOS deployment has met requirements and that any holdups were due to difficulties in accessing properties within the city. The operator has also accused the CWA of using the NYC FiOS audit as a bargaining publicity gimmick.