Codes and instructions for the remote control? To borrow a misquote of a movie line: “We don’t need no stinking codes and instructions.” That’s generally the way pay TV subscribers feel, and such an attitude often results in calls to their provider as they end up requiring help in setting up remotes when they get new TVs. But Comcast says it has a solution − at least for its X1 platform.
The operator reports it has added a new feature to X1 that will automatically set up the X1 voice remote to work with customers’ televisions. For new X1 customers, or existing subs who may have just received X1 voice remotes, X1 will now reportedly detect the model of TV and program the remote to control things like TV power, volume, and input. Comcast says X1 will display an on-screen message that the remote is ready to go within seconds.
The feature currently works with both new X1 installations and when subscribers add a new remote to an existing X1. Comcast also says that in a future update, it will also be able to detect when an X1 customer installs a new television, automatically setting it up to work with the voice remote. Devices must be connected by HDMI in order for the feature to work.
Universal Electronics’ technology is a big part of the play here, and the company reports that Comcast is the first provider to deploy its QuickSet Cloud, which allows the automated setup experience for the X1 voice remote. Unlike previous versions of QuickSet that require integration of embedded software in a set-top or other device, QuickSet Cloud is said to be accessed by X1 through simple Web APIs, speeding implementation of the application and utilizing real-time access to services.
“What excites us about this feature is that it brings our customers closer to the experiences they love. Instead of fumbling with remote codes and instructions, they can just unbox a new remote and start discovering great content right away,” Jonathan Palmatier, VP, product development and consumer devices at Comcast, says.