If you’ve decided to hang on to your Galaxy Note7 despite the battery fires that caused Samsung to recall the smartphones, you may have no choice but to unplug soon. Samsung said Friday it plans to release a software update that will keep the devices from being charged and eliminate their ability to work as mobile devices.
“Consumer safety remains our highest priority, and we’ve had overwhelming participation in the U.S. Note7 refund and exchange program so far, with more than 93 percent of all recalled Galaxy Note7 devices returned,” Samsung said in a statement.
“To further increase participation, a software update will be released starting on Dec. 19 and will be distributed within 30 days. This software update will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices. Together with our carrier partners, we will be notifying consumers through multiple touchpoints to encourage any remaining Galaxy Note7 owners to participate in the program and to take advantage of the financial incentives available.”
Not all carriers are participating in the update, however.
Verizon issued a statement Friday saying it will not be taking part in the update due to the added risk it could pose for Galaxy Note7 users.
“We will not push a software upgrade that will eliminate the ability for the Note7 to work as a mobile device in the heart of the holiday travel season,” said Jeffrey Nelson, Verizon’s vice president of global corporate communications, in the statement.
“We do not want to make it impossible to contact family, first responders, or medical professionals in an emergency situation.”
Verizon and Samsung have communicated the need for Note7 customers to stop using their devices and return or exchange them at the point of purchase, Nelson noted, adding that Verizon Note7 customers’ options include receiving an additional $100 Samsung incentive when purchasing another of their devices.