VoiceLog will be responsible for calling each of SuddenLink’s new broadband phone subscribers to explain E911 service and the safety rules that accompany all VoIP phones.
The FCC requires all VoIP carriers who connect with the public telephone network to notify their customers of any limitations to their E911 service, including where and under what conditions it may not be available. VoIP carriers must also obtain “affirmative acknowledgement” from every customer that they have received and understood that information – this is the verification component of the SuddenLink deal.
Creating and managing voice records is one of VoiceLog’s specialties. Its E911Alert features include secure audio records of documented compliance, storage of the acknowledgement for three years and daily reports showing client acknowledgement.
VoiceLog is now providing VoIP notification services for five North American MSOs. The biggest operators customarily refuse to allow their suppliers to identify them as customers, and form holds true here, though VoiceLog did say that three of its customers are among the largest in the U.S.
Suddenlink currently offers VoIP in several West Texas and Missouri communities, and plans to expand its voice service in West Virginia, Arkansas, Louisiana, North Carolina, Missouri and California.