Time Warner Cable Mobile Services customers will be able to drill down on the availability of both 3G and 4G networks by using a new application from American Roamer.
American Roamer’s CellMaps app allows Time Warner Cable to provide accurate, accessible and interactive Internet-based North American coverage maps for its mobile customers.
With the CellMaps application, Time Warner Cable’s mobile customers can check service availability by using features such as a zoom function for local or regional views, including detailed street-level data, full click and drag navigation, and the ability to search for 3G and 4G services.
The nation’s second-largest cable operator will also use the CellMaps application to assist with customer care, providing a tool for customer service representatives to query customer addresses and determine Time Warner Cable’s coverage and available service offerings.
“The CellMaps coverage application is a great addition to our customer offerings at Time Warner Cable Mobile Services,” said Scott Taylor, vice president of mobile operations for Time Warner Cable. “With CellMaps, our customers are now able to get the most up-to-date information on their mobile service availability, and our customer service personnel are equipped with an easy-to-use interactive tool to help them more quickly answer service inquiries.”