Time Warner Cable announced its Q1 2016 results, with revenue growth of 7.2 percent, which is says is the highest first-quarter organic revenue growth in the last eight years driven by accelerated growth in residential and business services.
Video net additions of 21,000 were reported along with high-speed data adds of 314,000 and voice at 178,000.
Profit was reported as $494 million ($1.72 a share), which compares to $458 million ($1.59 a share) in Q1 2015. Revenue increased 7.2 percent to $6.19 billion, according to the operator. Thomson Reuters had expected $1.74 in adjusted per-share profit on $6.14 billion in revenue.
TWC took the opportunity to call out the significant investment it has made during the first quarter of 2016 to improve customer experience and expand its network. That includes its TWC Maxx effort, including “all digital” conversion and Internet speed increases (up to 300 Mbps) that continued in Hawaii, Wilmington, Greensboro and San Diego and that began in Desert Cities, Kentucky, Hudson Valley, Syracuse and Ohio.
The company also reports a 9 percent decrease in care calls per customer relationship and 16 percent reduction in repair-related truck rolls per customer relationship. It also says it had 99 percent on-time percentage for customer appointments within one-hour appointment arrival windows, and 17 percent improvement in first-visit resolution.
