Comcast is today unveiling what it calls “an unprecedented level of investments and innovations by the company in both residential and business services” in the Minneapolis-Saint Paul area.
It is highlighting enhancements to the X1 platform, including an advanced Olympic experience. Additionally, it’s touting more than 1,400 additional metro-wide Xfinity public outdoor Wi-Fi hotspots. Comcast also says it is implementing new streamlined tools and processes, and will add hundreds of jobs to the area. The operator is also reporting a $15 million investment by Twin Cities Comcast Business.
This new live in-home streaming capability reportedly gives subscribers access to their entire video lineup and Xfinity on-demand content on any connected device in their homes. “And, later this year, Comcast will introduce the next generation of the X1 experience with the launch of Cloud DVR,” the operator reports. “This means customers will have the ability to stream or download their recordings to view anytime, anywhere, on any device.”
The expanded WiFi hotspots will be installed in high-traffic locations including public parks and recreation areas, retail locations and transit stops. Xfinity WiFi will be available for unlimited use by Comcast customers, and non-customers can reportedly use the service on a free- and fee-based scale. All locations are reportedly planned to be completed by the end of 2016.
Among the customer service improvements promised in the area is a promise to be on time for every tech appointment as well as plans to allow subscribers to know when a tech will arrive at a premises. Comcast says it is working toward a goal of 100 percent on-time arrival.
“But if we’re late, customers will receive $20 off their next bill, no questions asked,” the company says in a press release. “In addition, a new technology called Tech ETA will be available this year that will let customers know when their technician is 30 minutes away and includes the ability to monitor their progress.”
In the next two years, Comcast Business is reporting it will invest up to $15 million in network expansions in the area for business services.