To help businesses with voice-over-IP (VoIP) service more effectively manage their communications and enhance employee collaboration, mobility and productivity, next month, Verizon Business will begin offering a unified communications service for customers of its Hosted IP Centrex service – Verizon’s voice-over-IP service for commercial customers.
At its introduction, Verizon’s Integrated Communications Package will be a fairly bare-bones offering, with additional features added as time goes on. The package will start out combining voice mail and text messages, and allowing for the synchronization of contacts and calendars.
The system will be able to direct incoming phone calls to a mobile phone, a PDA, or to voice mail.
The user interface will allow users to access and manage their communications services, including office phones, e-mail, Lotus Sametime instant messaging and voice mail.
As the service evolves, future plans include integrating it with Verizon Business’ audio, net, and video conferencing services, and contact center services.