Whaleback Systems has upgraded its managed CrystalBlue Voice Service for small and medium businesses with additional capabilities aimed at enticing SMBs away from traditional PBX services.

The new capabilities added to the CrystalBlue product include support for multiple concurrent broadband circuits with failover, redundant service provider gateway access, automatic telephone number failover redundancy, and enhancements to the daily NOC backup service.

The new capabilities mean service is now more likely to remain uninterrupted, or be more quickly restored, in the event of a problem. Disaster recovery is an ability many SMBs have found unaffordable.

Whaleback founder and CEO Mark Galvin said, “CrystalBlue reshapes the telephony economics for SMBs by providing an insurance policy for PBX and PSTN access redundancy at a fraction of the cost of alternative solutions. SMBs can count on the levels of reliability that were previously only available to large enterprise customers with large budgets and IT staffs.”

According to John DuBois, CEO of Whaleback channel partner KableLink Communications, “Customers don’t have to buy PBXs that are larger than their needs to obtain basic levels of redundancy. We can now offer customers substantially greater redundancy and availability functionality for both their voice service and the IP PBX while avoiding truck rolls, and Whaleback’s monitoring of system status right down to the handset allows our customers to benefit from carrier-grade telephony services while avoiding capital costs and minimizing monthly operational costs.”