ZCorum has added a feature to its TruVizionbroadband diagnostics application that displays Wi-Fi diagnostics information for subscribers who have customer premises equipment (CPE) with an embedded Wi-Fi access point.
The new feature will initially support Wi-Fi diagnostics from an Arris media gateway. Support for additional devices that have embedded Wi-Fi radios will be added in future releases.
Wireless networks in the home are presenting a challenge, explained Scott Helms, VP of technology for ZCorum. “Anywhere from 20- to 40 percent of inbound tech support calls are related to the in-home LAN, and the vast majority of those are Wi-Fi network issues,” said Helms. “The Wi-Fi diagnostics information we’ve added allows the support staff at a provider to see the channel the embedded radio is tuned to and its performance, as well as the transmit and receive stats for each connected device.”
Julie Compann, ZCorum’s president and CEO, said adding Wi-Fi diagnostics is a natural extension for TruVizion. “We’re always looking for ways to meet the unique challenges faced by our service providercustomers. This new feature fits squarely withinour mission to help operators increase their efficiency and improve the subscriber’s experience.”
ZCorum’s TruVizion diagnostics is a cross-platform tool for DOCSIS, DSL and Fiber networks, and provides metrics on the broadband access equipment and CPE.
